DISTANCE SELLING CONTRACT
- PARTIES
This Agreement has been signed between the following parties within the framework of the terms and conditions set forth below.
A.’BUYER’ ; (hereinafter referred to as “BUYER” in the contract)
- ‘SELLER’ ; (hereinafter referred to as “SELLER” in the contract)
NAME- SURNAME: SEREZ DANIŞMANLIK MEDİKAL GAYRİMENKUL DIŞ TİC. LTD. STI.
ADDRESS: Konutkent Mh. 3035 Cd. No: 74 A/78 ÇANKAYA/ ANKARA
By accepting this contract, the BUYER accepts in advance that if the subject of the contract approves the order, he will be under the obligation to pay the price of the order and the additional fees, if any, such as shipping fee and tax, and that he has been informed about it.
- DEFINITIONS
In the application and interpretation of this contract, the terms written below shall express the written explanations next to them.
MINISTER: Minister of Customs and Trade,
MINISTRY: Ministry of Customs and Trade,
LAW: Consumer Protection Law No. 6502,
REGULATION: Distance Contracts Regulation (OJ:27.11.2014/29188)
SERVICE: The subject of any consumer transaction other than the supply of goods made or promised to be made in return for a fee or benefit.
SELLER: The company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf of or on behalf of the supplier,
BUYER: A natural or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,
SITE: The website of the SELLER,
COSTUMER: The natural or legal person who requests a good or service through the website of the SELLER,
PARTIES: SELLER and BUYER,
AGREEMENT: This contract concluded between the SELLER and the BUYER,
GOODS: It refers to movable goods subject to trade and software, audio, video and similar intangible goods prepared for use in electronic environment.
- SUBJECT
This Agreement is related to the sale and delivery of the product, the qualifications and sales price of which are stated below, which the BUYER has placed an order electronically on the website of the SELLER. It regulates the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
The prices listed and announced on the site are the sales price. Advertised prices and promises are valid until updated and changed. Prices announced for a period of time are valid until the end of the specified period.
- SELLER INFORMATION
Title: SEREZ CONSULTANCY MEDİKAL GAYRİMENKUL FOREIGN TRADE. LTD. STI.
Address : Konutkent Mh. 3035 Cd. No: 74 A/78 ÇANKAYA/ ANKARA
Phone: 0090 312 217 57 67
Email: [email protected]
- BUYER INFORMATION
Person to be delivered:
Delivery address:
Phone:
Fax :
Email/username:
- COSTUMER INFORMATION
Name/Surname/Title:
Address:
Telephone:
Fax:
Email/username:
- CONTRACTUAL PRODUCT/PRODUCTS INFORMATION
- The basic features of the Good/Product/Products/Service (type, quantity, brand/model, color, number) are published on the website of the SELLER. If the campaign is organized by the seller, you can examine the basic features of the relevant product during the campaign. Valid until the campaign date.
7.2. The prices listed and announced on the site are the sales price. Advertised prices and promises are valid until updated and changed. Prices announced for a period of time are valid until the end of the specified period.
7.3 The sales price of the goods or services subject to the contract, including all taxes, is shown below.
Product description:
Quantity Unit Price:
Subtotal:
(VAT included)
Shipping Amount:
Total:
Payment Method and Plan:
Delivery address:
Costumer:
Billing address:
Order date:
Delivery date:
Delivery method:
7.4. The shipping fee, which is the product shipping cost, will be paid by the BUYER.
- INVOICE INFORMATION
Name/Surname/Title:
Address:
Phone:
Fax:
Email/username:
Invoice delivery: The invoice will be delivered to the invoice address along with the order during order delivery.
- GENERAL PROVISIONS
9.1. The BUYER accepts, declares and undertakes that he has read the preliminary information about the basic characteristics, sales price, payment method and delivery of the product subject to the contract on the website of the SELLER and that he is informed and gives the necessary confirmation in the electronic environment. BUYER’s; Confirming the Preliminary Information in electronic environment, accepts, declares and undertakes that he has obtained the address to be given by the SELLER to the BUYER before the establishment of the distance sales contract, the basic features of the ordered products, the price of the products including taxes, payment and delivery information accurately and completely.
9.2. Each product subject to the contract is delivered to the person and/or organization at the address indicated by the BUYER or the BUYER, within the period specified in the preliminary information section of the website, depending on the distance from the BUYER’s place of residence, provided that it does not exceed the legal period of 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.
9.3. The SELLER undertakes to deliver the product subject to the contract completely, in accordance with the qualifications specified in the order, and with warranty documents, user manuals, if any, and the information and documents required by the job, free from all kinds of defects, in accordance with the requirements of the legal legislation, in accordance with the standards, within the principles of accuracy and honesty. It accepts, declares and undertakes to perform, to maintain and increase the quality of service, to show the necessary care and attention during the performance of the work, to act with prudence and foresight.
9.4. The SELLER may supply a different product with equal quality and price, by informing the BUYER and by obtaining its explicit approval, before the contractual performance obligation expires.
9.5. The SELLER accepts, declares and undertakes that if the fulfillment of the product or service subject to the order becomes impossible, it will notify the consumer in writing within 3 days from the date of learning of this situation and return the total price to the BUYER within 14 days.
9.6. The BUYER accepts, declares and undertakes that he/she will confirm this agreement electronically for the delivery of the product subject to the contract, and in case the contract product price is not paid and/or canceled in the bank records for any reason, the SELLER’s obligation to deliver the contract product will end.
9.7. If the price of the product subject to the contract is not paid to the SELLER by the relevant bank or financial institution as a result of the unfair use of the BUYER’s credit card by unauthorized persons after the BUYER delivers the product subject to the contract to the person and/or organization at the address indicated by the BUYER or the BUYER, The BUYER accepts, declares and undertakes to return the product subject to the contract to the SELLER within 3 days at the SELLER’s cost of transportation.
9.8. The SELLER accepts, declares and undertakes to notify the BUYER if the product subject to the contract cannot be delivered in due time due to force majeure situations that develop beyond the will of the parties, are unpredictable and prevent and / or delay the fulfillment of the obligations of the parties. The BUYER also has the right to demand from the SELLER the cancellation of the order, the replacement of the product subject to the contract with its precedent, if any, and/or the postponement of the delivery period until the obstacle is removed. In case of cancellation of the order by the BUYER, in the payments made by the BUYER in cash, the product amount is paid to him in cash and in one lump sum within 14 days. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 14 days after the order is canceled by the BUYER. The BUYER accepts that the average process for the bank to reflect the amount returned to the credit card by the SELLER to the BUYER’s account may take 2 to 3 weeks. The BUYER accepts, declares and undertakes that it cannot hold the SELLER responsible for possible delays, since the reflection of this amount on the BUYER’s accounts after the return of this amount to the bank is entirely related to the bank transaction process.
9.9. The SELLER’s address, e-mail address, fixed and mobile phone lines and other contact information specified by the BUYER in the registration form on the site or updated later by him, via letter, e-mail, SMS, telephone call and other means, communication, marketing, notification and has the right to reach the BUYER for other purposes. By accepting this contract, the BUYER accepts and declares that the SELLER may engage in the above-mentioned communication activities.
9.10. The BUYER shall inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The responsibility of carefully protecting the goods/services after delivery belongs to the BUYER. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned.
9.11. In case the BUYER and the credit card holder used during the order are not the same person or a security vulnerability is detected regarding the credit card used in the order before the product is delivered to the BUYER, The SELLER may request from the BUYER to present the identity and contact information of the credit card holder, the statement of the previous month of the credit card used in the order or a letter from the bank of the card holder stating that the credit card belongs to him. The order will be frozen until the BUYER provides the information/documents subject to the request, and if the aforementioned demands are not met within 24 hours, the SELLER has the right to cancel the order.
9.12. The BUYER declares and undertakes that the personal and other information provided while subscribing to the website belonging to the SELLER are true, and that the SELLER will immediately indemnify all damages due to the untruthfulness of this information, upon the first notification of the SELLER, in cash and in full.
9.13. The BUYER accepts and undertakes from the beginning to comply with the provisions of the legal legislation and not to violate them when using the website of the SELLER. Otherwise, all legal and penal liabilities that may arise belong entirely and exclusively to the BUYER.
9.14. The BUYER may not use the SELLER’s website in any way that disrupts public order, violates public morality, disturbs and harass others, for an unlawful purpose, and infringes on the material and moral rights of others. In addition, the member cannot engage in activities (spam, virus, trojan horse, etc.) that prevent or make it difficult for others to use the services.
9.15. Links to other websites and/or other content that are not under the control of the SELLER and/or owned and/or operated by other third parties may be given over the website of the SELLER. These links are provided for the purpose of providing ease of orientation to the BUYER and do not support any website or the person operating that site and do not constitute any guarantee for the information contained in the linked website.
9.16. The member who violates one or more of the articles listed in this contract will be personally and criminally responsible for this violation and will keep the SELLER free from the legal and penal consequences of these violations. Also; In the event that the incident is referred to the legal field due to this violation, the SELLER reserves the right to claim compensation against the member due to non-compliance with the membership agreement.
- RIGHT OF WITHDRAWAL
10.1. BUYER; In the event that the distance contract is related to the sale of goods, the product itself or the person / organization at the address indicated, within 14 (fourteen) days from the date of delivery, on the condition of notifying the SELLER, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason. In distance contracts related to service provision, this period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service has started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER. By accepting this contract, the BUYER accepts in advance that he has been informed about the right of withdrawal.
10.2. In order to exercise the right of withdrawal, a written notification must be given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the “Products for which the Right of Withdrawal cannot be exercised” regulated in this contract. If this right is exercised,
- a) Invoice of the product delivered to the 3rd person or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)
- b) Turn in slip
- c) The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.
- d) The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification. And he is obliged to return the goods within 20 days.
- e) If there is a decrease in the value of the goods due to a fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the damages of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.
- f) In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.
- PRODUCTS THAT CANNOT BE USED THE RIGHT OF WITHDRAWAL
Refund is not possible due to regulation which are prepared in line with the request of the BUYER or clearly personal needs and not suitable for return; underwear bottoms, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of perishable or that may expire, If the package is opened by the BUYER after delivery to the BUYER, the products that are not suitable for return in terms of health and hygiene, Products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, If audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, packaging are opened by the BUYER. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.
In order to return cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.), their packages are unopened, untested, intact and they must be unused.
- CASE OF DEFAULT AND LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney’s fees to arise from the BUYER, and in any case, if the BUYER defaults due to its debt, the BUYER accepts, declares and undertakes that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.
- COMPETENT COURT
Complaints and objections in disputes arising from this contract, consumer problems in the place of residence of the consumer or where the consumer transaction is made, within the monetary limits specified in the law below, shall be made to the arbitral tribunal or the consumer court. Information on the monetary limit is below:
Effective from 01/01/2017, Its value in applications to be made to consumer arbitration committees for 2017:
- a) District consumer arbitration committees in disputes under 2,400 (two thousand four hundred) Turkish Lirası,
- b) Provincial consumer arbitration committees in disputes between 2,400 (two thousand four hundred) Turkish Liras and 3,610 (three thousand six hundred and ten) Turkish Liras in provinces with metropolitan status,
- c) Provincial consumer arbitration committees in disputes under 3,610 (three thousand six hundred and ten) Turkish Liras in the centers of provinces that are not in metropolitan status,
ç) Provincial consumer arbitration committees have been appointed in disputes between 2,400 (two thousand four hundred) Turkish Liras and 3,610 (three thousand six hundred and ten) Turkish Liras in districts of provinces that are not in metropolitan status.
This Agreement is made for commercial purposes.
- ENFORCEMENT
When the BUYER makes the payment for the order placed on the Site, it is deemed to have accepted all the terms of this contract. The SELLER is obliged to make the necessary software arrangements to obtain confirmation that this contract has been read and accepted by the BUYER on the site before the order is fulfilled.
SELLER:
BUYER:
DATE: